The right inbox, the fastest reply
We handle all enquiries by email so every request is documented and passed to the right specialist.
Reservations
Suite bookings, changes, cancellations and special requests for any OnStayNext hotel.
[email protected]VIP Host Team
Circle membership, salon access, table reservations and personal host requests.
[email protected]Events & Groups
Tournament seats, gala tickets, private events and group stays of ten or more suites.
[email protected]Guest Services
Questions before or after your stay, lost and found, accessibility needs and feedback.
[email protected]Media & Partnerships
Press enquiries, filming requests, brand partnerships and community sponsorships.
[email protected]Responsible Gaming
Confidential questions about limit-setting, self-exclusion or support for yourself or someone you care about.
[email protected]Write directly to your hotel
Already booked? Email the front desk team at your hotel for anything related to your upcoming stay.
Help us help you faster
Including a few details in your first email means we can usually resolve your request in a single reply.
- Your full name as it appears on your reservation
- Your confirmation number, if you have one
- The hotel and dates of your stay
- A short description of your request
- Never send sensitive personal information by email
- For urgent same-day matters, speak to the front desk in person
OnStayNext Hotels & Casinos
2026 Lakeshore Boulevard, Toronto, Ontario. Our head office does not accept walk-in visits. Please email the team that best matches your enquiry.