Three steps to check-in
Choose your stay
Pick a hotel, your dates and a suite type. Not sure? Tell us what you love and we will recommend the perfect fit.
Send us an email
Use the button below to open a pre-filled email, or write to [email protected] with the details listed.
Receive confirmation
A specialist replies within two hours to confirm availability and the details of your stay.
What to include
The more we know, the better we can tailor your stay. Our pre-filled email already includes these headings.
[email protected]
- HotelWhich OnStayNext property you would like to stay at
- DatesCheck-in and check-out dates, plus any flexibility
- GuestsNumber of adults in your party
- SuiteSkyline King, Lakeview Suite, Players' Loft or Penthouse
- RequestsAccessibility needs, celebrations, table or event seats
- ContactYour full name and the best email to reach you
Please never include sensitive personal information in your email.
Hotels across the collection
Write to the hotel inbox directly, or to [email protected] if you are still deciding.
| Hotel | Location | Suites | Gaming Age | Inbox |
|---|---|---|---|---|
| OnStayNext Lakeshore | Toronto, Ontario | 412 | 19+ | [email protected] |
| OnStayNext Falls Crown | Niagara Falls, Ontario | 286 | 19+ | [email protected] |
| OnStayNext Harbour Lights | Vancouver, British Columbia | 238 | 19+ | [email protected] |
| OnStayNext Vieux-Port | Montréal, Québec | 124 | 18+ | [email protected] |
| OnStayNext Summit Lodge | Canmore, Alberta | 156 | 18+ | [email protected] |
| OnStayNext Tidewater | Halifax, Nova Scotia | 172 | 19+ | [email protected] |
Clear terms, no surprises
Confirmation
Your reservation is secured once you receive a written confirmation from our team.
Cancellation
Cancel by email up to 48 hours before arrival.
Check-in & Out
Check-in from 4 p.m. and check-out by 12 p.m., with 1 p.m. for lofts and penthouses.
Age & ID
Suite guests must be 18+. The gaming floor requires 19+ (18+ in Alberta and Québec) with photo ID.
Accessibility
Barrier-free suites are available at every hotel. Let us know your needs in your email.
Member Benefits
Booking directly by email always includes your OnStayNext Circle member benefits.
Questions before you book?
Our guest services team is happy to help you choose the right hotel and suite.