The best night is one you enjoy
Responsible gaming is part of how we train every dealer, host and security officer. It is built into our floors, our suites and the way we talk to guests.
- Age verification at every gaming entrance
- Information centres on every gaming floor
- Voluntary self-exclusion programs at every property
- Staff trained to recognize and respond to concerns
- No credit extended for table play
You can also email our care team at [email protected]. Messages are confidential and answered by trained staff.
Simple habits, better nights
Plan Ahead
Decide how long you will play before you arrive, and treat it as entertainment only.
Watch the Clock
Set a time limit and take regular breaks. Clocks are displayed throughout every OnStayNext floor.
Never Chase Losses
Trying to win back losses usually makes things worse. Walk away and come back another day.
Know the Odds
Every game has a built-in house advantage. Over time, the house is expected to win.
Balance Your Stay
Mix your time at the tables with the spa, dining, the city and rest.
Play When You Feel Good
Avoid playing when you are stressed, upset or tired, or to escape problems.
When it stops being fun
If any of these sound familiar, for yourself or someone you care about, it may be time to talk to someone.
- Spending more time than intended
- Feeling anxious, irritable or low when not gambling
- Hiding gambling from family or friends
- Gambling to win back losses
- Neglecting work, study or family responsibilities
Support at every property
Limit Planning
Our hosts can help you plan a time limit before your visit.
Voluntary Self-Exclusion
Programs that restrict entry to gaming floors for a period you choose, run under provincial rules.
Cool-Off Breaks
Quiet lounges away from the floor where you can pause, reset and talk with a team member.
Information Centres
On-site advisors explain how games work, the odds and common myths about chance.
Staff Training
Every team member completes responsible gaming training and annual refreshers.
Age Verification
Photo ID checks at every gaming entrance, every visit, without exception.
Free, confidential and 24/7
Support lines in the provinces where OnStayNext operates. Help is also available through your family doctor or local health services.
| Province | Service |
|---|---|
| Ontario | ConnexOntario |
| British Columbia | Gambling Support BC |
| Alberta | Addiction Helpline |
| Québec | Jeu : aide et référence |
| Nova Scotia | Mental Health and Addictions Intake |
Clearing up common myths
I am due for a win
Every hand, spin and roll is independent. Past results never change the odds of the next one.
I have a lucky system
No betting system can overcome the house advantage built into every casino game.
I can win it back
Chasing losses is one of the most common signs that gambling is becoming a problem.
Need to talk?
Our care team responds confidentially. You can also speak to any host or security officer on the floor.