Your privacy matters to us. This policy explains what personal information OnStayNext Hotels & Casinos collects, why we collect it and the choices you have. It is written to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Québec's Act respecting the protection of personal information in the private sector.
Who We Are
OnStayNext Hotels & Casinos operates six casino hotels in Ontario, British Columbia, Alberta, Québec and Nova Scotia. For the purposes of this policy, "OnStayNext", "we" and "us" refer to OnStayNext Hotels & Casinos and its affiliated hotel operating companies.
We have appointed a Privacy Officer who is responsible for our compliance with this policy. You can reach the Privacy Officer at [email protected].
Information We Collect
Information you give us
- Your name, email address and reservation details when you email our teams
- Arrival and departure dates, suite preferences and special requests
- Accessibility or dietary needs you choose to share with us
- Membership details if you join the OnStayNext Circle
Information collected during your stay
- Government-issued photo ID, which is checked to verify age at gaming entrances
- Video surveillance recordings on gaming floors and public areas, as required by regulators
Information collected on this website
This website does not use forms and does not ask you to create an account. Our web servers may record basic technical information such as your IP address, browser type and the pages you visit, for security and performance purposes.
How We Use Information
We use personal information only for purposes a reasonable person would consider appropriate, including to:
- Respond to your emails and manage your reservations
- Provide the services you request during your stay
- Verify your age and identity before you enter a gaming floor
- Administer the OnStayNext Circle and its benefits
- Meet legal and regulatory obligations
- Support responsible gaming programs, including voluntary self-exclusion
- Protect the safety and security of guests, staff and property
Session Storage and Cookies
When you confirm your age on our website, we save a small value named osnAgeVerified in your browser's session storage. It is deleted automatically when you close your browser tab and is never sent to our servers.
We do not use advertising or tracking cookies. For full details, please read our Cookie Policy.
When We Share Information
We never sell your personal information. We share it only when necessary:
- With service providers who help us operate, such as email hosting, under contracts that protect your information
- With provincial gaming regulators and law enforcement where required by law
- With your consent, or in an emergency that threatens someone's life, health or security
Retention and Security
We keep personal information only as long as needed for the purposes described in this policy or as required by law. Reservation records are generally kept for seven years for legal and record-keeping purposes.
We protect information with physical, organizational and technical safeguards, including access controls, encryption in transit and staff training. No method of transmission over the internet is completely secure, so please never send sensitive personal information by email.
Your Rights
Subject to limited legal exceptions, you have the right to:
- Access the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Withdraw your consent to optional uses, such as membership emails
- Request that we delete information we no longer need
- File a complaint with the Office of the Privacy Commissioner of Canada or your provincial commissioner
To make a request, email [email protected]. We respond within 30 days.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Significant changes will be highlighted on this page.